Frequently asked questions

How much does it cost to take a shuttle taxi from downtown to the airport? Prices start from 19,50 eur. Please see the pricelist.

How does AirportTaxi differ from a meter taxi?

It is a shuttle, a shared taxi, under brand Airport Taxi Yellow Line and has got seats for up to 10 passengers. It has got fixed prices according to size of group and address. It picks you up when agreed and takes you to the airport much cheaper than a meter taxi. There can be other passengers in the same taxi. Service is available from and to Helsinki Airport.

When I was picked up there were three other passengers in the car. Everyone paid a single price. Is it correct? Yes. The prices are according to address and a group size.

In the car there was an other passenger who had been picked up before me. My shared price was higher than the price the other passenger paid. Is this correct?

Yes. It is correct. The other passenger`s pick up address is situated in the area where there is a lower tariff. Tariffes do not automatically match how far the address is from the airport. Sometimes a pick up from an area with higher tariff  can have less kilometres to the airport than a lower tariff address.

I am alone in a shared taxi. Do I pay more compared to a situation that there were other passengers with me in the taxi?

No, you pay according the area tariff for one person.

Why there is no shuttle taxi tariff to Kerava?

AirportTaxi operarates effective only in such areas where it is possible to have a shuttle. If there is demand only for a pick up at 5 am and the other pick up at  8 am, it is not possible to create a shuttle.

How much longer does it take with an AirportTaxi to / from the airport to downtown and does it have many stops?

It should take maximum 1 hour. Naturally our concept is to have the most effective pick up routes to maintain the customers satisfied.

How much longer does it take with an AirportTaxi to the airport compared to a meter taxi?

It depends on a route, approx.. 15-20 minutes. For example:

From Lauttasaari to the airport ca. 50 min; with a meter taxi ca. 30 min

From downtown to the airport ca. 35 min; with a meter taxi ca. 25 min

From Espoo Westend to the airport ca. 40 min; with a meter taxi ca. 30 min

From Espoo Kivenlahti to the airport ca. 55 min, with a meter taxi ca. 40 min

Is AirportTaxi cheaper than a meter taxi?

Yes.

How much cheaper is AirportTaxi compared to a meter taxi?

The prices are according to the area and group size. The approximate price differences for 1-2 persons travelling with AirportTaxi as follows:

From Lauttasaari to the airport 29,50 eur; with a meter taxi ca. 55 euros + 7,1 e for pre-order

From downtown to the airport 29,50 eur; with a meter taxi ca. 42 e + 7,1 e  for pre-order

From Espoo Westend to the airport 29,5 eur;  with a meter taxi ca.55 e + 7,1 e for pre-order

From Espoo Kivenlahti to the airport 39,5 eur; with a meter taxi ca. 65 e + 7,1e for pre-order

Where do I find the AirportTaxi at Helsinki Airport?

You will find us in arrival terminals. The AirportTaxi Yellow Line shuttle leaves normally (ouside rushhours) every 10 minutes. You can prebook by app or just take a chance and book a taxi when you arrive at our service desk.

How early should I book an AirportTaxi?

To the airport we recommend that you book it the day before departure.

Earlier you book the more certainly you will have the desired pick up time.

From the airport you can take a non stop shuttle or book it with our app 1-2 days before.

How can I book an AirportTaxi?

You can call us +358 600 555 555. We are open weekdays from 6 a.m. till 1.30 a.m. and on Sundays from 8 a.m. till 1.30. Or you can book online or you can book via Yellow Line app in AppStore or in GooglePlay.

How can I cancel or rebook my taxi?

You can cancel or rebook the order 48 h before the pick-up time. If you cancel the booking 48 h before the pick up time, you will receive the full payment back. It will take 5-10 days to get the refunded payment.

If you have booked a taxi with discounted rate the price is non-refundable. You can rebook the order 48 h before the pick up time.

In case of sudden, generally known strike or other generally known force majeure, please contact the booking center. In these cases we will change the pick up time with short notice, if possible.